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CALL CENTER AND SOFTWARE HOUSE

We customize our business to fit yours, we are flexible, responsive and easy to do business with. As a partner, we understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful.

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OUR COMPANY

Plenary Adviser is a global BPO (Business Process Outsourcing) management consortium and solutions provider. We shake hand with our respected clients to support them and take the advantages of cost effective solutions, methodologies and technologies to boost productivity and enhance business efficiency without interrupting existing business processes and workflow. Our clients have quickly discovered our dedication and commitment towards enabling them attain and/or maintain a competitive advantage within their business modules. Unequivocally, we maintain among the highest client retention rates and an unparalleled track record of saving all our clients to millions of dollars annually in corporate expenses. Plenary Adviser is to become a strong partner in supporting and managing everyday business processes for companies and entrepreneurs operating in US, Canada, Australia & UK. Company also offers customer focused complementary BPO, KPO and IT Enabled services Caribbean Islands, The Bahamas, Barbados, St. Lucia, El Salvador, Jamaica & Panama.

OUR VISION

We believe to establish a long-term and trustworthy relationship with our domestic & foreign clients. Well before a program is ever launched, we seek to understand your priorities & business requirements. To make our clients more competitive by delivering customized outsourcing services; we design &create values for their business through innovative & effective business solutions. To ensure we handle your contacts in the most efficient & possible way, we ask first – what do you want to accomplish? These priorities will remain balanced with the program objectives throughout our engagement. We customize our business to fit yours; we are flexible, responsive and easy to do business with. As a partner, Plenary Adviser understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful.

CUSTOMER SUPPORT SERVICE

We offer call center solutions to businesses worldwide. Our adherence to quality services makes us the preferred telemarketing services provider. We pay attention to your specifications and provide you with the best possible services to achieve your goals.
Our representatives have been in the business process outsourcing (BPO) industry for over three years in order to meet higher productivity and gain more customers.

Telemarketing & Competitive Sales Capabilities

Advanced technology results in streamlined call handling which reduces call times, associated costs, and improves customer satisfaction.

Hardware worth considering includes

  • An entire local area network (LAN) for the call center.
  • Desktop computers for each individual.
  • An automatic call distributor for call routing to specific person or terminals.
  • A predictive dialer, which will automatically dial batches of numbers for outgoing
  • Calls from the center & voice solutions, such as IVR, voice logging, voice recording and messaging systems

Software that enhances a call center includes:

  • Customer relationship management systems.
  • Call center interface.
  • Workforce management solutions, recommended as the call center grows.
  • Management information systems.
  • Voice over IP recording systems to monitor agent calls.

Inbound Services

  • Customer Information Services
  • Chat Support through Skype & other social websites
  • Help Desk Support Services

Current Inbound Projects

  • Air Duct Cleaning (Canadian Based Inbound)
  • ISF Awareness Creation(US Inbound)

Outbound Services

  • Customer Sales through telemarketing
  • Hot Transfers
  • Lead Management
  • Surveys & Researches

Current Outbound Projects

  • Spectrum (US)
  • AT&T (US)
  • Comcast (US)
  • Century Links (US)
  • Frontier (US)
  • Titan Telecom (UK)
  • Bell &Rogers (Canada)
  • Solar Panel(Australia)

IT Enabled Services

Flex source is proud to define our success as a proven resource for software & applications. Based on professional consultation we enjoy to have as excellent reputation in project management, graphic designing& content writing. Our skill sets & tools are the invaluable assets that help us to produce high quality project realization & solutions. Our technically designed infrastructure gives us the advantage to provide cost effective, robust& scalable solutions in: